If inspection of this Rigel Technology (S) Pte Ltd. (“Rigel®”) Powerduct®sanitary ware and fitting product, within 1 year after its initial purchase or completion of project, confirms that it is defective in materials or workmanship, Rigel® will repair or, at its option, exchange the product for a similar model.

This limited warranty applies only to the original purchaser and installation of these products. In the event of a limited warranty claim, proof of purchase will be required – save sales receipt. This limited warranty does not apply to local building code compliance. Since local building codes vary considerably, the purchaser of this product should check with a local building or plumbing contractor to ensure local code compliance before installation.

This limited warranty is void if the product has been moved from its initial place of installation; if it has been subjected to faulty maintenance, abuse, misuse, negligence, accident or other damages; if it was subjected to public vandalism; if it was repaired or altered without the use of Rigel® parts; if it was not installed in accordance with Rigel®’s instructions or consultation; or if it has been modified in a manner inconsistent with the product as shipped by Rigel®.

This limited warranty is only valid if full payment of the purchased Rigel® product has been made. The limited warranty is only valid if the warranty card has been filled out in ink and mailed back to Rigel® within 14 days from the date of purchase. Loss or misplacement or unauthorized modification of the warranty card will deem the warranty null and void. This limited warranty does not extend to washroom accessories and peripheral items.

Rigel®’s option to repair or exchange the product under this limited warranty does not cover any labor or other costs of removal or installation. IN NO EVENT WILL Rigel® BE LIABLE FOR THE COST OF REPAIR OR REPLACEMENT OF ANY INSTALLATION MATERIALS, INCLUDING BUT NOT LIMITED TO, TILES, MARBLE, ETC. Rigel® will not be responsible for any other incidental or consequential damages attributable to a product defect or to the repair or exchange of a defective product, all of which are expressly excluded from this limited warranty. This limited warranty does not cover any liability for consequential or incidental damages, all of which are hereby expressly disclaimed, or the extension beyond the duration of this limited warranty or any implied limited warranties, including those of merchantability or fitness for an intended purpose. This limited warranty will not be valid due to damage caused by force majeure or natural disasters, especially but not limited to floods, fires or frost damage.

This limited warranty gives you specific legal rights.

Warranty Content
Vitreous ChinaLifetime
Acrylic5 Years
Cast Iron10 Years
Concealed Cistern10 Years
Toilet Seat1 Year
Electrical/Electronics Components*1 Year
Fittings**2 Years

* Electrical/Electronic Components such as Sensor/Motor/Pump/Solenoid Valve/Heater/Circuit Boards/Blower Controller are considered as Electronic/Electric Components.

**Fittings comprise of spares/accessories of Sanitary Ware & Bathing Products & include such as Fill Valve Assembly, Flush Valve Assembly, Jets, Dial Trim, Chromatherapy Lights.

Warranty Card Registration

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Warranty Contact Information

For service under these warranties, it is suggested that a claim be made through the contractor or dealer from or through whom the product was purchased, or that a service request (including a description of the product model and of the defect) be sent to the following address:

Singapore:

RIGEL INNOVATION CENTRE No. 20 Changi Business Park Central 2

Singapore 486031